Last Updated: 10/102024

At Exploring Mombasa, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with our platform. Please read this policy carefully to understand how we handle your data.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, and postal address when you create an account or make a booking.
  • Payment Information: Credit card or payment details when you book services through our platform.
  • Booking Information: Details of services booked, such as tours, hotels, car rentals, and activities.

1.2 Automatically Collected Information

  • Log Data: Information about your browser, device type, operating system, IP address, and website usage patterns.
  • Cookies: We use cookies and similar tracking technologies to collect data about your interactions with our website and remember your preferences.

1.3 Third-Party Information

  • Third-Party Services: If you interact with third-party services such as social media platforms or payment providers through our website, we may receive additional information from those services based on your settings with them.

2. How We Use Your Information

We use the information we collect to:

  • Provide Services: Facilitate bookings, manage your account, and respond to inquiries.
  • Improve User Experience: Customize and optimize your experience on our platform.
  • Process Payments: Handle transactions securely through third-party payment processors.
  • Communicate: Send you booking confirmations, promotional offers, and other relevant communications.
  • Legal Compliance: Comply with legal requirements, such as tax obligations and fraud prevention.

3. How We Share Your Information

We may share your information in the following ways:

3.1 With Partners

  • When you book services through our platform (e.g., hotels, tours, car rentals), we share relevant personal information with the service providers to complete your booking.

3.2 With Third-Party Service Providers

  • We may share information with third-party providers who assist with payment processing, hosting, customer support, and analytics to help us run our platform effectively.

3.3 For Legal Reasons

  • We may disclose your information if required by law, to enforce our policies, or to protect the rights, property, or safety of Exploring Mombasa, its users, or others.

4. Cookies and Tracking Technologies

We use cookies to:

  • Enhance Website Functionality: Cookies allow us to remember your preferences and optimize the website’s performance.
  • Analyze User Behavior: Cookies help us understand how users interact with our site to improve user experience.
  • Targeted Advertising: Cookies may be used to show you relevant advertisements based on your browsing behavior.

You can control the use of cookies through your browser settings. However, disabling cookies may affect your experience on our website.

5. Data Security

We take reasonable measures to protect the personal information you provide from unauthorized access, use, disclosure, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: You may request a copy of the information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal data, subject to any legal obligations we may have to retain certain information.
  • Opt-Out: You may opt-out of receiving promotional emails by following the instructions in the email or by contacting us directly.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. Booking and transaction data may be retained for tax and accounting purposes.

8. International Data Transfers

If you are accessing our services from outside Kenya, please note that your information may be transferred to and stored on servers located in different countries. By using our platform, you consent to this transfer.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected data from a minor, we will delete it promptly.

10. Links to Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. Please review their privacy policies before interacting with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website. Your continued use of the website after any updates indicates acceptance of the changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@exploringmombasa.com

Address: https://exploringmombasa.com/

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