Last Updated: 10/10/2024
Welcome to Exploring Mombasa! By accessing and using our website, you agree to comply with the following Terms and Conditions. Please read these terms carefully before using any of the services listed on our site.
1. Introduction
Exploring Mombasa (referred to as “the website”, “we”, “us”, or “our”) offers a platform where partners can list their services, including tours, hotels, apartments, activities, and cars, while guests can browse and book these services. Additionally, we provide comprehensive information about the coastal region of Kenya to assist travelers in planning their visits.
By using this website, you accept these terms and conditions in full. If you do not agree with any part of these terms, please refrain from using our services.
2. Partners and Listings
2.1 Partner Responsibilities
- Partners are responsible for ensuring that all listings (including tours, hotels, apartments, activities, and car rentals) are accurate, up-to-date, and truthful. Any misrepresentation of services may result in account suspension or termination.
- Partners must comply with local laws, regulations, and licensing requirements applicable to their business.
- Partners are solely responsible for the quality, safety, legality, and accuracy of the services provided.
- By listing a service, partners grant us permission to use images, descriptions, and relevant content for promotional purposes on our website and social media channels.
2.2 Listing Removal
We reserve the right to remove any listing that is deemed inappropriate, misleading, or in violation of our policies, at our sole discretion.
3. Guests and Bookings
3.1 Guest Responsibilities
- Guests are responsible for reviewing the details of the service(s) they book, including pricing, availability, and any specific terms associated with the booking.
- By booking through Exploring Mombasa, guests agree to the cancellation and refund policies set by the partners offering the service.
- Guests must provide accurate and complete information during the booking process. Failure to do so may result in booking cancellations or denied service.
3.2 Payment
- All payments for services booked through the website must be made in accordance with the payment terms provided at the time of booking.
- Exploring Mombasa may process payments on behalf of the partners, but we are not responsible for any disputes regarding the services rendered by the partners.
4. Cancellations Refunds and Taxes
4.1 Partner Cancellations
- Partners must inform guests promptly if they need to cancel or change a booking. In such cases, the partner is responsible for offering alternatives or issuing a refund according to their cancellation policy.
4.2 Guest Cancellations
- Guests should familiarize themselves with the cancellation policy of each service before booking. Cancellation policies may vary between partners, and guests are bound by the terms of the specific partner they book with.
4.3 Refunds
- Refunds for cancellations, if applicable, are handled according to the partner’s cancellation policy. Exploring Mombasa is not responsible for processing refunds directly unless explicitly stated.
4.4 Taxes
- Partner Taxes
- As a partner, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit, or include in your price any applicable Value Added Tax (VAT) or other indirect taxes, occupancy taxes, tourism taxes, income taxes, or other taxes (“Taxes”). It is the sole responsibility of the partner to comply with local tax regulations related to their listings and services.
- Guests are responsible for paying any applicable local taxes, such as tourism or occupancy taxes, as required by local laws. These taxes may not always be included in the listed prices on the platform and could be due at the time of service or booking.
5. Liability
5.1 Website Content
- Exploring Mombasa provides information and listings as a platform but does not guarantee the accuracy or completeness of this content. The website acts solely as an intermediary between guests and partners, and any disputes arising from bookings or services must be settled between the guest and the partner.
5.2 Use of Services
- By booking services through our platform, guests agree that Exploring Mombasa is not liable for any injuries, damages, or losses incurred during the use of services provided by partners. This includes, but is not limited to, tour activities, accommodation issues, or car rentals.
5.3 Technical Issues
- We strive to ensure that the website operates smoothly, but we cannot guarantee that access will be uninterrupted or error-free. Exploring Mombasa is not responsible for any technical problems that may occur during your use of the site.
6. Intellectual Property
6.1 Ownership
- All content on Exploring Mombasa, including text, images, videos, graphics, and logos, is owned by or licensed to us unless otherwise stated. You may not use, reproduce, or distribute this content without our express permission.
6.2 Partner Content
- Partners retain ownership of their content but grant us the right to display, promote, and distribute it on our platform and marketing channels.
7. Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect your personal data. By using our website, you consent to the collection and use of your information as described in our Privacy Policy. Please refer to the Privacy Policy for more details.
8. Cookies
We use cookies to enhance your browsing experience. By continuing to use our website, you consent to our use of cookies as described in our Cookie Policy.
9. Embedded Content and External Links
Exploring Mombasa may feature embedded content (such as videos or articles) from third-party websites. We are not responsible for the content, policies, or practices of these external websites. By interacting with embedded content or external links, you are subject to the terms and conditions of the respective third-party website.
10. Changes to These Terms
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting. We encourage you to review this page regularly to stay informed of any updates.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising from your use of this website or its services will be subject to the exclusive jurisdiction of the courts of Kenya.
12. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, feel free to contact us at:
Email: info@exploringmombasa.com
Address: https://exploringmombasa.com/
10. Policy Updates
We reserve the right to modify this Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.
